General Terms and Conditions of Sale

1. Cancellation:

1.1 If the CONTRACTING PARTY chooses to cancel the visit, there will be a retention of a percentage:

  • 14 (fourteen) days before the start date of the visit = 50% (fifty percent)
  • 3 (three) to 7 (seven) days before the start date of the visit = 70% (seventy percent)
  • 48h before the start date of the visit = 100% (one hundred percent)
2. Modification:

2.2 If the CONTRACTING PARTY chooses to modify the initial contract before 14 (fourteen) days, they may:

  • Choose a full refund, minus the value of any ticket purchased for any third party activity – if applicable.
  • Choose a new tour service for the same date and timeslot or
  • Obtain a credit to spend on a tour service at a later time, for a single use, within 18 (eighteen) months
3. Modification of timeslot
  • We always try to accommodate this request as much as possible, but please not that a change of schedule will not be possible on the same day of the visit.
4. Late arrival
  • We always try our best for our clients, however please note that we do not guarantee the extention of the duration of the visit in case of late arrival on your part.